Refund policy

Returns and refunds

Anfulu brings together Chinese fashion, fragrance, jewelry and accessories. The following policy explains how to request a return or report an issue with your order.

United Kingdom orders

This section takes priority over any conflicting return restrictions below for UK consumers.

You may cancel an eligible online purchase without giving a reason. Tell us within 14 days after you receive the goods, then send them back within the following 14 days. You can also cancel before delivery. Email hello@anfulu.com with a clear cancellation statement and your order details. You do not need our approval to exercise this right.

For a change-of-mind return, you pay the direct return postage to our return address below. You may inspect or try on the goods as you would in a shop. We may reduce the refund for loss in value caused by handling beyond what is needed to check their nature, characteristics and function. No restocking fee applies.

For cancellation of the whole order, we refund the goods and the least expensive standard delivery option we offered. Any extra amount paid for upgraded delivery is not refundable. Refunds use the original payment method, without a fee, within 14 days after we are told of cancellation. We may wait until we receive the goods or evidence that you sent them back, whichever comes first.

This cancellation right has limited legal exceptions, such as genuinely personalised goods and sealed goods unsuitable for return for health or hygiene reasons once unsealed. This exception does not generally apply to ordinary bags and clothing.

Your statutory rights for faulty, misdescribed or otherwise non-conforming goods remain separate. Our reporting windows, packaging requirements and change-of-mind terms do not limit those rights. We cover reasonable return costs where required for a faulty-goods remedy.

Optional cancellation form

To Mydian LLC, 1209 E Cedar Pl, Sioux Falls, SD 57103, United States, or hello@anfulu.com:
I give notice that I cancel my purchase of: [goods].
Order number: [number]. Ordered on/received on: [date].
Name and address: [details]. Date: [date].
Signature: [only if sent on paper].

General returns policy, subject to the UK rights above and other applicable law

We accept returns for faulty pieces only. A fault means damage in transit, a defect in the making, or the wrong item sent.

If a piece arrives with a fault, we refund it in full, including the original shipping fee, or we replace it. The choice is yours. We pay the return postage.

How to report a fault

1. Email hello@anfulu.com as soon as you discover a problem, ideally within 14 days of delivery. This reporting request does not limit your statutory rights. Include your order number and photographs of the fault.

2. We will provide return instructions, including the destination and any carrier requirements.

3. Post the piece within 14 days of our reply, tracked, with the return reference inside and on the outside.

Contact us before posting so we can arrange the correct return route. Prior approval is not a condition of exercising a statutory cancellation right.

No exchanges

Outside applicable cancellation rights, including the UK rights above, we do not offer change-of-mind or fit returns or exchanges. Replacements for faulty or incorrect goods are handled separately.

If you are unsure about a colour or a size, email hello@anfulu.com before you order.

What we cannot accept

Small differences in grain, weave and colour are part of how these pieces are made. They are not faults.

Please retain tags and packaging where possible and avoid further use after discovering a fault. Missing packaging or reasonable use does not automatically remove your statutory rights.

Lost or damaged parcels

Please report a lost or damaged parcel promptly, ideally within 30 days of the last tracking scan. This does not limit your statutory rights. If a parcel is confirmed lost, we replace the piece, or refund you in full if it is no longer available.

Cancelling

Email hello@anfulu.com before your order ships. We cancel it and refund you in full.

Refund timing

For approved returns, we process refunds within 10 business days of receiving the piece, or sooner where required by law. The UK cancellation timing above takes priority. Refunds go to the original payment method. Your bank may take longer to show it.

Return address

Mydian LLC
1209 E Cedar Pl
Sioux Falls, SD 57103
United States

Contact us for return instructions before posting. Perfume may require a carrier permitted to transport fragrance; do not send it through an unsupported service. This does not limit statutory cancellation rights.

Your rights

Nothing in this policy limits your rights under the law that applies to you.

Contact

hello@anfulu.com. For help with an item or an order, email hello@anfulu.com. Include your order number if you have one.

Last updated 24 October 2026.