Policies

We ship to the United States. If your address is not accepted at checkout, we cannot ship to it.

We do not ship to parcel forwarders or freight forwarders. Your parcel is cleared into the United States in your name, at the address you give us, and a forwarder creates a second import in someone else's name that we cannot help you with.

We deliver to residential and business addresses. We cannot deliver to PO boxes.

Dispatch: within 10 business days of your order. Every item is checked before it ships.

Transit: 5–10 business days from dispatch.

Together that is usually three to four weeks from order to delivery. Business days exclude weekends and public holidays.

The price on the product page is the price of the goods. It does not include US import duty, customs clearance or brokerage fees.

Your parcel ships from Shanghai and is cleared into the United States in your name. The carrier pays customs on your behalf at the border and then bills you — the duty itself, plus its own clearance or disbursement fee. That bill is settled before the parcel is released, usually online and sometimes at the door.

What it costs. Duty is assessed on what the piece is made of and what you paid for it. Neither we nor the carrier can quote the figure before customs sets it, so treat it as a real cost on top of the price and the shipping fee.

Not included either: charges raised by a forwarder or other third party that moves the parcel after the carrier has delivered it to the address you gave us.

If you refuse the charge the parcel is returned to us or destroyed. A parcel that comes back is refunded for the goods, less the carrier's actual return charge. A parcel destroyed by customs cannot be refunded.

We add no handling, insurance or surcharge fees of our own. Ask us anything before you order: hello@anfulu.com.

Customs occasionally asks the person named on the parcel to confirm details before it can clear. Only you can answer that request.

Reply to the carrier, and forward the request to hello@anfulu.com so we can follow it from our side. If the request is a demand for payment rather than for information, that is the import duty and clearance fee described above — it is yours to settle, and paying it promptly is what releases the parcel.

We email tracking when the carrier scans the parcel. Tracking can go quiet for a day or two between hubs.

If tracking has not updated for five business days, email hello@anfulu.com. We deal with the carrier; you do not need to open a case.

Report a problem within 30 days of the last tracking scan.

If a parcel is confirmed lost, we replace it, or refund you in full if the item is no longer available.

If a parcel arrives damaged, email hello@anfulu.com with photographs of the outer packaging and the item. We replace or refund it and we pay any return postage.

Email hello@anfulu.com before dispatch to change a delivery address. Once the carrier has the parcel we cannot reroute it.

If a parcel is returned to us because the address was wrong or nobody accepted delivery, we refund the price of the items less the return shipping we actually incur. If it is returned because of our error, we refund you in full.

You have 14 days from delivery to request a return. Once we approve it, you have a further 14 days to hand the parcel to a carrier.

Faulty items: report within 30 days of delivery. If a manufacturing fault appears after that, contact us. This policy does not limit your rights under the law that applies to you.

Items must come back in the condition they arrived in:

• Unworn, other than trying the item on.
• All tags attached on the original fastening.
• Original packaging included: box, dust bag, hanger or polybag.
• Free of marks from cosmetics, fragrance, smoke or animals.
• Shoes tried on indoors only, with unmarked soles, returned in their box. Do not attach labels or tape to the shoebox.

If a returned item does not meet these conditions, we email you photographs and the reason within one business day. You can have it sent back to you once at our cost, or leave it with us.

These items cannot be returned unless they are faulty. Final sale items are marked on the product page before you buy.

• Underwear, lingerie and swimwear once the hygiene seal is removed.
• Pierced jewellery.
• Cosmetics, fragrance and skincare once opened.
• Socks and hosiery.
• Made-to-order, made-to-measure and altered items.
• Any item marked final sale on its product page.

Faulty items are never final sale.

1. Email hello@anfulu.com within 14 days of delivery with your order number and the items you are returning. For a fault, attach photographs of the fault, the care label and the swing tag.

2. We reply within 24 hours with the return address and a return reference.

3. Post the parcel within 14 days of approval, tracked. Write the return reference inside and on the outside of the parcel, and declare it as a returned good on the customs form.

Do not send returns to the sender address printed on the parcel. That is a fulfilment warehouse and cannot process your refund. Items sent back without approval cannot be accepted.

The parcel is at your risk until it reaches us, so keep the tracking number.

We inspect returns on arrival and refund on the day the return is accepted. Your bank then takes a further 5 to 10 business days to show it.

Refunds are issued to the original payment method.

We refund the price of the returned items. The original $15 shipping fee is refunded only where the item was faulty, damaged or wrong. Return postage you paid on a change-of-mind return is not refunded.

Email hello@anfulu.com within 30 days of delivery with your order number and photographs of the fault, the care label and the swing tag. We reply within 24 hours.

We pay the return postage. When the item reaches us we refund it in full, including the original shipping fee, or replace it if it is still available. The choice is yours.

We do not offer exchanges. Most items are a single production run, so we cannot hold stock against a parcel in transit.

Return the item for a refund and order the size you want separately. If you are unsure of size, email hello@anfulu.com for the measurements of a specific item before you order.

Nothing in this policy limits your rights under the law that applies to you.

Use a soft tape. Measure over underwear, not over clothes. Keep the tape snug but not pulled tight, and keep it level all the way round — a tape that rides up at the back adds centimetres that are not there. Get someone else to do the shoulders and the back if you can. Write everything down in centimetres.

• Bust or chest: around the fullest point, arms down, tape level under the arms.
• Underbust: directly beneath the bust, where a band would sit.
• Waist: the narrowest point of your torso, usually just above the navel. Breathe normally.
• Hip: the fullest point, roughly 20cm below the waist, feet together.
• Shoulder: across the back, from the bony point of one shoulder to the other.
• Sleeve: shoulder point to wrist bone, arm slightly bent.
• Inseam: from the crotch to the floor, barefoot.
• Your height: worth having, so you can compare yourself to the model measurements on the product page.

This is the more reliable method, because it compares like with like. Lay the piece flat on a hard surface, smooth it out, and do not stretch it.

• Chest or bust: armpit seam to armpit seam across the front, then double it.
• Waist: across the narrowest point, then double it.
• Hip: across the fullest point below the waist, then double it.
• Shoulder: seam to seam across the back.
• Sleeve: shoulder seam to the end of the cuff.
• Length: from the highest point of the shoulder straight down to the hem.

Then add ease for the fit you want: about 4 to 6cm over your body measurement for something fitted, 8 to 12cm for a relaxed cut, 15cm or more for a deliberately oversized one. Stretch changes this — 3 to 5% elastane in the composition buys you a size's worth of give, and a rigid woven buys you none.

Chinese womenswear is often labelled with a height and bust code — 160/84A means 160cm tall, 84cm bust, average build — as well as, or instead of, a letter.

Measure barefoot in the evening, standing, with your heel against a wall: the distance from the wall to your longest toe. Measure both feet and use the larger one.

Size up for tailoring and anything with a set-in sleeve, outerwear you will wear over a knit, rigid wovens with no stretch, and shirts if you are broad through the chest or back.

Size down only when the cut is deliberately oversized — the kind where the shoulder seam is meant to sit halfway down your arm — or when a heavy rib knit will relax with wear.

If two of your measurements point at two different sizes, buy for the one you cannot alter. Shoulders and hips are hard to change; a waist can be taken in by any tailor for less than a return costs. And read the fit note on the product page before you decide: it describes that specific piece, and it overrides every rule on this page.

Where we have the information, it is on the page rather than in an email:

• A fit note — one line on how this specific piece runs, written after we handled it.
• A size chart in centimetres — the garment's measurements, taken flat. Compare them to the piece you measured at home.
• The model's height and the size worn — so you can scale what you are looking at to yourself.
• Composition — how much stretch there is, and how the fabric will behave.
• Care — including whether it can be washed at all.

If something you need is missing from a page, email us. We have the piece and we will measure it.

Unwashed cotton knits can lose 2 to 3cm in length on a first hot wash — wash cold and dry flat. Linen softens and relaxes slightly. Ribbed knits sit tight in the parcel and give within an hour of wear, so do not size up on the strength of the first thirty seconds. Silk and viscose do not forgive a machine; check the care line before you buy, not after.