Shipping policy

Shipping

Anfulu ships from Shanghai, China, to the United States, Canada, the United Kingdom, Singapore, Australia, New Zealand, Malaysia and Hong Kong by tracked courier.

What you pay

All prices and shipping charges are in USD. Standard shipping is $15 for eligible orders below $500 and free from $500. Your final shipping charge is shown at checkout before payment.

How long it takes

Processing takes 1 to 2 business days, followed by an estimated 5 to 12 business days shipping from Shanghai. Business days are Monday to Friday. Carrier or customs delays can affect the estimate.

Coming-soon products are not available to order. If a product is offered for preorder, its product page will identify it and provide the applicable dispatch estimate. If supplier availability changes after you order, we will contact you with a revised estimate and the option to cancel for a full refund.

The studios close for about two weeks each year at Chinese New Year. We publish the dates on the site in advance.

Where we ship

We ship to the United States, Canada, the United Kingdom, Singapore, Australia, New Zealand, Malaysia and Hong Kong. We do not ship to PO boxes or to parcel forwarders.

Tracking

We email a tracking link when shipment information is available. A tracking number may be created before the carrier receives your parcel. Tracking can go quiet for a day or two between hubs. If it has not updated for five business days, email hello@anfulu.com.

Lost or damaged parcels

Please contact us promptly about a lost or damaged parcel, ideally within 30 days of the last tracking scan. This request does not limit your statutory rights. If a parcel is confirmed lost, we replace the piece, or refund you in full if it is no longer available. If a parcel arrives damaged, send photographs of the packaging and the piece, and we replace or refund it.

Address changes

Email hello@anfulu.com before dispatch to change a delivery address. Once the carrier has the parcel, we cannot reroute it.

If a parcel comes back to us because the address was wrong or nobody accepted delivery, we refund the price of the items less the return shipping we pay. If it comes back because of our error, we refund you in full.

Contact

hello@anfulu.com. For help with an item or an order, email hello@anfulu.com. Include your order number if you have one.

Last updated 24 October 2026.